Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Overview

In this section, we’ve explored a number of frequently asked questions on OnestPay. Explore how to sign up, manage merchant credits, earn rewards, and trade securely on the OnestPay platform.


Q1. What is OnestPay?

OnestPay is a dynamic platform that facilitates the exchange of digital assets called 'purchase credits' between merchants and users. You can use these credits to purchase goods and services, earn bonuses/incentives, redeem cash, and share them with friends.

Q2. How does OnestPay work?

OnestPay enables users to create a digital wallet, purchase merchant credits, and earn rewards from participating merchants. Users can make payments using credits. You can manage your wallets, and benefit from incentives enjoying a seamless and rewarding shopping experience.

Q3. What are ‘merchant credits?

Merchant credits are virtual currencies. It is used within the OnestPay platform to purchase goods and services from partnered merchants. These credits can be bought (Gold Cash) or earned (Green Cash). Merchant credits offer flexibility in how users manage and spend.

Q4. If I've never used OnestPay before, which page should I visit to learn more about the Incentives or Bonuses offered?

Visit the ‘Incentives’ section in the OnestPay app or website. This page showcases all current bonuses, rewards, and promotions. It gives you a clear idea of how you can maximize your earnings and savings when using merchant credits.

Q5. What are the different types of merchant credits?

OnestPay offers two types of credits: Gold Cash (purchased credits) and Green Cash (earned credits). Gold Cash is bought with money. Green Cash is earned through promotions and rewards, providing users multiple ways to manage spending.

Q6. How do I create a digital wallet on OnestPay?

To create a wallet, register on OnestPay platform, complete Multi-Factor Authentication (MFA), and verify your details. Once done, your wallet will be created. It will allow you to manage your merchant credits securely.

Q7. How do I buy merchant credits (Gold Cash) on OnestPay?

You can buy Gold Cash by linking your bank account or credit card to your OnestPay wallet. Select the desired number of credits, and complete the purchase. These credits can be used for transactions with participating merchants.

Q8. How do I earn merchant credits (Green Cash) on OnestPay?

Earn Green Cash by participating in promotions. You can complete transactions with partnered merchants. These earned credits are automatically credited to your OnestPay wallet. It can be used just like purchased credits.

Q9. How do I manage credits within the OnestPay wallet?

The OnestPay wallet allows you to view your balance, track transactions, and manage both purchased (Gold Cash) and earned credits (Green Cash). You can easily link bank accounts, add funds, and use credits for transactions.

Q10. What are the differences between Gold Cash and Green Cash?

Gold Cash is purchased with money, while Green Cash is earned through rewards and promotions. Both can be used for transactions, but earning Green Cash helps users save while spending within the platform.

Q11. How does the ‘Magnifier’ feature benefit me?

The Magnifier feature allows users to group-buy merchant credits. It maximizes savings by combining offers, providing an opportunity to get more value for their money when shopping on the platform.

Q12. How secure is my account, and what security measures are implemented to protect my transactions?

OnestPay ensures security with Multi-Factor Authentication (MFA) and encryption. It protects users' data and transactions. OnestPay offers a safe and reliable platform for managing funds and credits.

Q13. What should I do if I encounter an issue using the OnestPay platform?

If you face an issue, contact OnestPay’s customer support. You can connect through the platform’s communication module. You can send a message or raise a ticket. The team will assist in resolving any concerns.

Q14. Is it possible to trade or transfer credits with other users on OnestPay?

Yes, you can trade or transfer merchant credits within OnestPay. Use the trading and transfer module to buy, sell, or exchange credits with other users securely.