Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Cash Withdrawal

This section explains the FAQs on how to withdraw cash, log in and access your dashboard, select “Withdraw Cash,” enter the amount, and choose your withdrawal method. Confirm the request, complete MFA, and check for confirmation. Verify the funds in your account or payment method and review the transaction history for details.


Q1. How can I withdraw cash from my OnestPay account?

To withdraw cash, simply log in to your OnestPay account and head to the dashboard. Click on ‘Withdraw Cash,’ enter the desired amount, choose your withdrawal method (such as a linked bank account or debit card), and confirm the request.

Q2. Where can I find the ‘Withdraw Cash’ option in my OnestPay dashboard?

The ‘Withdraw Cash’ option is located on your OnestPay account dashboard. After logging in, navigate to your dashboard. Your balance is displayed there. You’ll find the ‘Withdraw Cash’ button easily accessible there. It will allow you to initiate a cash withdrawal quickly.

Q3. Is there a minimum or maximum amount of cash that I can withdraw at one time?

Yes, OnestPay sets minimum and maximum limits for cash withdrawals. It ensures smooth transactions. While these limits vary based on your account type, you can always view them during the withdrawal process. This helps ensure that your withdrawal falls within the permissible range and can be processed efficiently.

Q4. What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) adds an extra layer of security to your OnestPay account. After you initiate a transaction, a one-time passcode is sent to your registered email or phone. You must enter to confirm your withdrawal. This protects your account from unauthorized access and ensures safe transactions.

Q5. Can I withdraw cash to multiple bank accounts?

Yes, OnestPay allows you to withdraw cash to multiple linked bank accounts. When making a withdrawal, you can select which bank account you want to transfer the funds to. It makes convenient if you manage multiple accounts.

Q6. What should I do if I don’t receive the one-time passcode for MFA?

If you don’t receive the one-time passcode for MFA, first check your spam/junk folder. If the code still hasn’t arrived, try resending it. Ensure your registered phone or email is correct. For persistent issues, contact OnestPay’s support team. I help to resolve the problem quickly and securely.

Q7. How will I know that my cash withdrawal has been successfully processed?

Once your cash withdrawal has been successfully processed, OnestPay will send a confirmation notification. It will be sent to your registered email or phone. You can also check your transaction history on the platform to view the status and details of the withdrawal.

Q8. How long does it typically take for the withdrawn cash to appear in my bank account?

The time it takes for the withdrawn cash to appear in your bank account typically depends on your bank’s processing time. OnestPay processes the withdrawal instantly. However, it can take 1-3 business days for the funds to reflect in your bank account. It depends on your financial institution.