Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Gift & Donation

This section explains the frequently asked questions on how to gift or donate merchant credits, login, and access your dashboard. Select “Donate to Charity,” choose a charity, enter the donation amount, and add a personal message if desired. Confirm the donation, complete MFA, and review the transaction history to ensure successful processing.


Q1. How does OnestPay's ‘Gift’ feature work compare to traditional gift cards?

OnestPay’s ‘Gift’ feature lets you send merchant credits to friends or charities easily. Unlike traditional gift cards, OnestPay credits can be spent across multiple merchants. You can donate to registered charities, giving the recipient flexibility.

Q2. What are the benefits of using OnestPay instead of buying a regular gift card?

With OnestPay, users enjoy more flexibility. Credits can be redeemed across various merchants. It can be donated to charities, unlike regular gift cards that are limited to one store. OnestPay also offers easy tracking, secure transactions, and the ability to gift instantly from your account.

Q3. Is OnestPay accepted at all the same places as regular gift cards?

OnestPay credits are accepted at a wide range of merchants. It offers users more flexibility than many traditional gift cards. You can easily check the list of partner merchants through the OnestPay dashboard. This ensure that your preferred stores are covered.

Q4. Can I still gift someone even if they don’t have an OnestPay account?

Yes! You can send a gift even if the recipient doesn’t have an OnestPay account. They will receive a notification to create an account and access the gifted credits. It ensures a seamless gifting experience for both parties.

Q5. How secure is OnestPay when it comes to protecting my gift transactions?

OnestPay uses Multi-Factor Authentication (MFA) to protect your gift transactions. Each donation or gift is secured by an OTP. It is sent to your registered email or phone, ensuring that only authorized users complete transactions.

Q6. How does the pricing of OnestPay credits compare to regular gift cards?

OnestPay credits are competitively priced. It offers users great value. Unlike traditional gift cards that can have hidden fees, OnestPay ensures transparency in pricing. Your credits can be spent or donated to any merchant or charity within the platform.

Q7. What happens if the recipient doesn’t want to use the credits I gifted them?

If the recipient doesn’t want to use the credits, they can choose to donate them to a charity within OnestPay’s platform. This gives your gift extra value. Unused credits can still make a positive impact.

Q8. Do I need an OnestPay account to donate to a charity?

Yes, you’ll need an OnestPay account to donate to a charity. This ensures that your donation is securely tracked and confirmed. You’ll be able to view your donation history and details for future reference.

Q9. Is there a minimum or maximum amount of merchant credits I can donate to a charity?

OnestPay allows you to donate any amount of credits to a charity, as long as you have enough credits in your account. There’s no strict minimum or maximum, giving you full control over your contributions.

Q10. What if I don't have enough merchant credits to donate?

If you don’t have enough credits for a donation, you can top up your account with more credits. OnestPay allows easy balance management. It ensures that you can make contributions whenever you’re ready.

Q11. Can I combine credits or top-up my balance?

Yes, you can combine credits or top-up your balance through OnestPay. This flexibility ensures you always have enough funds to make donations or complete purchases when needed.

Q12. How do I know that the charities listed on OnestPay are trustworthy?

OnestPay only lists verified and registered charities. It ensures your donations are going to legitimate causes. You can browse detailed profiles of each charity on the platform.

Q13. Can I request an ‘addition’ if the charity I want to donate to is not listed on OnestPay?

Yes, you can request to add a charity if it’s not currently listed. OnestPay is open to expanding its network. You can easily suggest new organizations for review through the platform’s support system.

Q14. What types of credits can I donate? How do I know if I have enough credits for a donation?

You can donate any merchant credits available in your OnestPay account. The dashboard clearly shows your credit balance. It allows you to choose the donation amount based on what you have available.

Q15. Can I donate to multiple charities at once, or do I need to complete each donation separately?

OnestPay allows you to donate to multiple charities at once. Simply select the charities and allocate the credits accordingly. It streamlines the donation process to make contributing to various causes quick and easy.

Q16. How long does it take for a charity to receive my donation after I confirm it on OnestPay?

Once confirmed, the charity will receive your donation instantly. OnestPay processes donations in real-time. It ensures your contribution reaches the charity without delay, and you receive an immediate confirmation.

Q17. What happens if I accidentally select the wrong charity or donation amount? Can I cancel or modify my donation?

If you accidentally select the wrong charity or donation amount, you may not be able to cancel once the donation is confirmed. Be sure to review your details before confirming. If an issue arises, contact OnestPay support for assistance.

Q18. Will I receive a receipt or confirmation of my donation for tax purposes?

Yes, OnestPay provides a receipt for every donation. You’ll receive a confirmation via email and can also access donation records in your account’s transaction history, which can be used for tax purposes.

Q19. Can I schedule recurring donations to my chosen charity through OnestPay?

Currently, OnestPay doesn’t support scheduled recurring donations. However, you can manually donate credits whenever you like. Keep an eye on platform updates. Recurring options may become available in the future.

Q20. Can I track how my donation is used by the charity?

OnestPay ensures that your donation reaches the charity, but tracking how the charity uses the funds may depend on the organization itself. Some charities may provide updates, but it’s not a built-in feature of OnestPay.

Q21. How do I reach out to customer support if I have questions about my donation?

You can contact OnestPay’s customer support directly through the platform’s help section. They are available to answer any questions you have about donations, transactions, or other platform features.

Q22. How secure is the donation process on OnestPay?

OnestPay prioritizes security by using Multi-Factor Authentication (MFA) for donations. This extra layer of protection ensures your donations are secure and only processed with your authorization.

Q23. What measures are in place to protect my account and donation?

OnestPay protects your account with secure login features. It includes password encryption and Multi-Factor Authentication. These measures safeguard both your personal information and donations, ensuring a safe user experience.

Q24. Is there an option to share my donation on social media or with friends?

Yes, OnestPay allows you to share your donation on social media. Once your donation is complete, you can easily share the confirmation to inspire others to give or highlight the cause you’ve supported.