Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

  • Gold Cash
  • Green Cash

Gold & Green Cash

This section explains the frequently asked questions on how to share and use Gold Cash and Green Cash within the platform. It covers actions such as sharing credits with others, system responses, group buying options, and how contributions are pooled for collective purchases, along with any applicable bonuses.


Q1. What is Gold Cash?

Gold Cash is a type of purchase credit within the OnestPay platform that can be used to make purchases from participating merchants. It does not expire, making it a flexible, long-term option for users.

Q2. How do I acquire Gold Cash?

You can acquire Gold Cash by purchasing it using your OnestPay account, from the secondary market, or through private transfers from other users.

Q3. How do I use Gold Cash to make a purchase?

To use Gold Cash, select a participating merchant on OnestPay, add items to your cart, and choose Gold Cash as the payment option during checkout.

Q4. What should I do if I want to buy something but I don’t have sufficient Gold Cash?

If you don’t have enough Gold Cash, you can buy more through OnestPay or the secondary market, or transfer additional funds from other users.

Q5. Does my Gold Cash expire?

No, Gold Cash does not expire, allowing you to use it whenever you want without worrying about time limits.

Q6. Can I use Gold Cash anywhere?

Gold Cash can only be used at participating merchants within the OnestPay platform.

Q7. Can I redeem Gold Cash for cash directly?

No, Gold Cash is not redeemable for cash. It is only usable for making purchases with participating merchants.

Q8. What happens if I don't want to use my Gold Cash credits anymore?

If you don’t wish to use your Gold Cash, you can sell it in the secondary market or transfer it to other users as a gift.

Q9. How can I sell my Gold Cash in the secondary market?

Gold Cash can be listed for sale in the secondary market within OnestPay, where other users can purchase it.

Q10. What are the limits on the amount of Gold Cash I can share at one time or in a day?

There are no specific limits mentioned for sharing Gold Cash, but the platform allows you to transfer it as gifts to other users.

Q11. What is the ‘Magnifier’ feature on OnestPay?

OnestPay’s Magnifier feature allows you to increase the value of your Green Cash by sharing it with friends and family. For example, when you receive Green Cash as a bonus, the value can be magnified based on the merchant's offer (e.g., a 2X magnifier).

Q12. How do I find out which merchants offer the ‘Magnifier Bonus’ feature when sharing Gold Cash?

To find out which merchants offer the ‘Magnifier Bonus’ feature on OnestPay, simply browse the app's list of participating merchants. Merchants offering this feature will be clearly highlighted, showing the magnification rates for sharing Gold Cash.

Q13. How does Gold Cash support ‘Group or Collaborative Buying’?

Gold Cash can be pooled with other users to make collective purchases through OnestPay’s Group Buying feature. This allows shared contributions toward purchases.

Q14. Where will I get the option to share Gold Cash within a group setting in the OnestPay dashboard?

You can share Gold Cash within the ‘Group’ section of the social module. Here you can initiate group purchases or transfer credits to group members.

Q15. What challenges can I face while pooling Gold Cash with other group members for a purchase?

The main challenge is ensuring that all group members contribute enough Gold Cash to reach the purchase amount. Insufficient contributions could delay the transaction.

Q16. What is the sign-up bonus, and how do I receive it?

When you sign up for an OnestPay account, you may receive a bonus of Earned Credits as part of a promotional offer. Simply create an account, verify your email or phone number, and the sign-up bonus will be credited to your wallet instantly.

Q17. What do I do if I forget my OnestPay username or password?

If you forget your OnestPay username or password, simply use the "Forgot Password" option on the login page. Follow the steps to reset your password by entering your registered email or phone number, and you'll be able to regain access to your account.

Q18. How long does it take for credits to appear in my account?

Once your payment is processed, the credits are immediately available in your OnestPay wallet. You can start using them right away, which is great for when you need to make a quick purchase or take advantage of a deal.

Q19. How do I know which merchants accept OnestPay credits?

As a user, you can easily browse a list of participating merchants when you log in to OnestPay. The list includes a variety of categories like retail, dining, and travel, making it convenient to find merchants that suit your preferences. This ensures you always know where you can use your credits for maximum benefit.

Q20. Can I see a list of available merchants before buying credits?

Yes, OnestPay allows you to view a list of all participating merchants before purchasing credits. This is great because you can explore all the options and even filter by category or promotion to find the best deals that suit your needs before committing to a purchase.

Q21. How do I select the type of credits I want to purchase?

After choosing a merchant from the list, you can view various credit options, including different denominations and potential bonus offers. This flexibility helps you select the right amount and type of credits that offer the most value for your purchases.

Q22. Is there a ‘minimum’ or ‘maximum’ number of credits I can buy?

OnestPay lets you specify the amount of credits you want to purchase, with any applicable limits clearly displayed during the process. This flexibility ensures you can buy just the right amount of credits for your needs, whether small or large, making it very user-friendly.

Q23. What payment methods does OnestPay accept?

OnestPay supports multiple payment methods, including wallet balance, bank transfers, and credit/debit cards. This variety allows you to pick the most convenient option for yourself, ensuring a seamless and secure transaction experience every time you purchase credits.

Q24. How do I apply my credits at checkout?

At checkout, applying your OnestPay credits is simple. You just select the credits from your wallet, and they are applied directly to your purchase. This easy process ensures you can take full advantage of your credits without any hassle.

Q25. Can I earn ‘additional rewards’ by referring friends to OnestPay?

Yes, OnestPay rewards you for referring friends. When they sign up and make their first purchase, you can earn additional credits or bonuses. This makes sharing OnestPay with others even more rewarding and helps you maximize the benefits of the platform.

Q1. What is Green Cash?

Green Cash is a type of purchase credit on the OnestPay platform that is provided free as an incentive by merchants or the platform itself. It has an expiration date and can be redeemed for purchases or cash.

Q2. How do I earn Green Cash when I first sign up for OnestPay?

When you first sign up for OnestPay, you earn Green Cash as an incentive for joining the platform. This Green Cash is provided free of charge and can be used within a specific expiration period.

Q3. How do I know if my Green Cash has been successfully applied to a purchase?

After you select Green Cash as your payment method, the system will confirm the application of the credits and update your balance after completing the purchase.

Q4. Is there a limit to how much Green Cash I can receive through the ‘Magnifier’ feature?

The limit on Green Cash earned through the Magnifier feature depends on the rules set by the participating merchants.

Q5. Does Green Cash expire?

Yes, Green Cash has an expiration date, and it must be used before that time limit to avoid losing its value.

Q6. What happens if I don’t use my Green Cash before it expires?

If your Green Cash expires, it will no longer be available for use, and the credits will be removed from your wallet.

Q7. What is the key difference between Green Cash and a traditional rebate?

Green Cash is a digital incentive that can be applied immediately for purchases, whereas traditional rebates usually require post-purchase processes like mail-ins.

Q8. Is it possible to transfer Green Cash to another user?

No, Green Cash is generally non-transferable, except in the case of referrals where users may share it with others.

Q9. Can Green Cash be used immediately?

Yes, once Green Cash is credited to your account, it can be used immediately for purchases at participating merchants, both online and in-store. There’s no waiting period, so you can start using your Green Cash as soon as it’s available in your wallet.

Q10. How can I earn ‘Earned Credits’ via the Referral Program?

You can earn Earned Credits by referring friends or family. Share your unique referral link, and when they sign up and complete their first transaction, both you and the referred user will receive Earned Credits, automatically credited to your accounts.

Q11. How do I qualify for a loyalty or usage bonus?

You can qualify for loyalty or usage bonuses by frequently using OnestPay for your transactions. Over time, based on your activity and engagement, you’ll accumulate loyalty points, and periodic Earned Credits bonuses will be credited to your wallet.

Q12. How can I use the ‘Max Reward’ feature to earn more Green Cash?

The Max Reward feature allows you to defer your rewards for a greater return. By choosing to delay your Earned Credits after a purchase, you’ll accumulate more credits over time, which will be credited to your account after a predefined period.

Q13. Do I receive ‘Earned Credits’ as a reward for making online purchases via the OnestPay platform?

Yes, participating merchants may offer Earned Credits when you make online purchases via OnestPay. Simply select merchant credits as your payment method at checkout, and Earned Credits will be added to your wallet as a reward for your purchase.

Q14. How long do I have to wait for deferred rewards to be credited?

Deferred rewards are credited after a predefined waiting period, usually ranging from 30 to 60 days, depending on the merchant's offer. Once the period is over, the accumulated Earned Credits will automatically appear in your account.

Q15. What steps do I need to follow to procure ‘Earned Credits’ through promotional activities?

To earn Earned Credits through promotional activities, simply participate in eligible promotions listed on the platform, such as special offers or surveys. Once you complete the required actions, the specified amount of Earned Credits will be credited to your wallet.

Q16. Can I earn Green Cash by completing surveys or providing feedback?

Yes, you can earn Green Cash by participating in surveys or providing feedback on the OnestPay platform. Complete the required tasks, and upon completion, Green Cash will be credited to your wallet, enhancing your purchasing power.

Q17. Can I redeem Green Cash for cash?

Yes, Green Cash can be redeemed for cash. Simply log in to your OnestPay account, select the "Redeem Earned Credits" option, and follow the prompts to convert your Green Cash into a cash transfer to your linked bank account or payment method.

Q18. How do I redeem Green Cash on OnestPay as a new user?

As a new user, log in to your OnestPay account, navigate to your dashboard, and select the "Redeem Earned Credits" option. Enter the amount of Green Cash you want to redeem, provide your payment details, and confirm the redemption request to receive cash.

Q19. What is the redemption rate for converting Green Cash to cash?

The redemption rate for Green Cash depends on the specific terms set by OnestPay or the participating merchant. You can check the applicable rate in your dashboard before confirming your redemption request.

Q20. Can I redeem partial amounts of my Green Cash?

Yes, you can redeem partial amounts of your Green Cash. Simply enter the desired amount during the redemption process, and the equivalent cash value will be transferred to your linked bank account or payment method.

Q21. Can I view the details of previous Green Cash redemptions?

Yes, you can view the details of previous Green Cash redemptions in your transaction history. Log in to your OnestPay account and navigate to the "Transaction History" section to see all past redemptions and other transaction details.

Q22. How do I know if the redeemed cash has been deposited into my bank account?

Once your redemption is processed, you will receive a notification confirming the cash transfer. You can also check your bank account or payment method to ensure the funds have been successfully deposited.

Q23. Can I cancel a redemption request after submitting it?

Once a redemption request is submitted, it typically cannot be canceled. However, you can contact OnestPay customer support for assistance if the redemption is still pending.

Q24. What should I do if I encounter an error while redeeming my Green Cash?

If you encounter an error while redeeming Green Cash, double-check your payment details and try again. If the issue persists, contact OnestPay customer support for assistance in resolving the problem.

Q25. How do I know which merchants accept OnestPay credits?

As a user, you can easily browse a list of participating merchants when you log in to OnestPay. The list includes a variety of categories like retail, dining, and travel, making it convenient to find merchants that suit your preferences. This ensures you always know where you can use your credits for maximum benefit.

Q26. Can I see a list of available merchants before buying credits?

Yes, OnestPay allows you to view a list of all participating merchants before purchasing credits. This is great because you can explore all the options and even filter by category or promotion to find the best deals that suit your needs before committing to a purchase.

Q27. How do I select the type of credits I want to purchase?

After choosing a merchant from the list, you can view various credit options, including different denominations and potential bonus offers. This flexibility helps you select the right amount and type of credits that offer the most value for your purchases.

Q28. Is there a ‘minimum’ or ‘maximum’ number of credits I can buy?

OnestPay lets you specify the amount of credits you want to purchase, with any applicable limits clearly displayed during the process. This flexibility ensures you can buy just the right amount of credits for your needs, whether small or large, making it very user-friendly.

Q29. What payment methods does OnestPay accept?

OnestPay supports multiple payment methods, including wallet balance, bank transfers, and credit/debit cards. This variety allows you to pick the most convenient option for yourself, ensuring a seamless and secure transaction experience every time you purchase credits.

Q30. How do I apply my credits at checkout?

At checkout, applying your OnestPay credits is simple. You just select the credits from your wallet, and they are applied directly to your purchase. This easy process ensures you can take full advantage of your credits without any hassle.

Q31. Can I earn ‘additional rewards’ by referring friends to OnestPay?

Yes, OnestPay rewards you for referring friends. When they sign up and make their first purchase, you can earn additional credits or bonuses. This makes sharing OnestPay with others even more rewarding and helps you maximize the benefits of the platform.