Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Bonus Credits


Q1. How do I earn Bonus Credits on OnestPay?

In addition to upfront discounts, select merchants may offer bonus credits. Bonus credits can be earned through promotions, referrals, loyalty, completing transactions with partnered merchants, or participating in special offers. These earned credits are automatically credited to your OnestPay wallet.

Q2. What distinguishes Merchant Credits from Bonus Credits?

Merchant Credits are purchased with money, do not expire, and can be transferred or traded. They are mainly for purchases. Bonus Credits are earned via promotions, often have expiration dates, are generally non-transferable, and may be redeemed for cash and or purchases.

Q3. Do all merchants offer bonus credits?

No, select merchants for select activities may offer bonus credits.

Q4. What rewards can I earn through the Referral Program?

By referring friends to OnestPay, you can earn Bonus Credits when they sign up and complete their first transaction. Both you and the referred user receive rewards credited directly to your wallets.

Q5. What is the duration of Bonus Credits?

The duration of Bonus Credits refers to the time frame within which they must be used before they expire. This period is predefined and varies based on the merchant's terms and conditions.

Q6. How is the duration of Bonus Credits determined?

The duration is set by the issuing merchant or OnestPay as part of their promotional policies. It typically depends on the nature of the campaign, such as seasonal offers, special promotions, or loyalty rewards.

Q7. What is the minimum and maximum validity period for Bonus Credits?

The minimum validity for Bonus Credits is 1 day, while the maximum validity is 15 days. The exact duration depends on the terms outlined by the issuing merchant. You can always check the expiration date in your OnestPay account.

Q8. Can Bonus Credits be redeemed for cash at all merchants?

Selected merchants may allow Bonus Credits to be redeemed for a stated cash value. However, not all merchants offer this option. Check the terms for each merchant to confirm cash redemption availability.

Q9. Are there any restrictions on redeeming Bonus Credits for cash?

Yes, the ability to redeem Bonus Credits for cash is subject to merchant-specific terms. Be sure to check the redemption rules for each merchant before attempting to convert Bonus Credits to cash.

Q10. What happens to Bonus Credits if the merchant does not allow cash redemption?

Bonus Credits can only be used for purchases on the OnestPay platform. They cannot be used for gifting, trading, or transfers. If cash redemption is not allowed, you can still use them to make purchases with participating merchants.

Q11. How long does it take for redeemed cash to appear in my bank account?

Redeemed cash typically appears in your bank account within 1-3 business days, depending on your financial institution.

Q12. What happens if I don’t use my Bonus Credits before they expire?

Expired Bonus Credits are removed from your wallet and can no longer be used.

Q13. How do I know if my Bonus Credits have been successfully applied to a purchase?

After selecting Bonus Credits as your payment method, the system confirms the application and updates your balance upon completing the purchase.

Q14. Can I combine Merchant Credits and Bonus Credits for a single transaction?

Yes, you can combine both Merchant Credits and Bonus Credits for a single transaction, depending on the merchant's acceptance policy.

Q15. Can I donate Bonus Credits to a charity?

No, only Merchant Credits can be donated to charities. Bonus Credits cannot be used for donations.

Q16. Can I gift Bonus Credits to friends and families?

No, only Merchant Credits can be gifted to friends and families. Bonus Credits cannot be used for gifting.

Q17. Can I partially redeem Bonus Credits for cash if the merchant allows it?

Yes, if the merchant permits cash redemption, you can redeem a portion of your Bonus Credits while retaining the rest for other uses.

Q18. How do I know which merchants allow cash redemption for Bonus Credits?

Merchants that allow cash redemption for Bonus Credits will have this information clearly stated in their terms and conditions on the OnestPay platform.

Q19. What is the difference between redeeming Bonus Credits and selling Merchant Credits in the secondary market?

Redeeming Bonus Credits for cash is subject to merchant-specific rules and typically involves direct cash conversion. Selling Merchant Credits in the secondary market involves listing your credits for resale, where other users can purchase them.