Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Family Accounts

Q1. What is a Family Account on OnestPay?

A Family Account allows the primary account holder to add and manage multiple family members under one OnestPay account. Each member gets individual access while benefiting from shared resources and centralized management.

Q2. How do I create a Family Account?

To create a Family Account, navigate to the "Family Accounts" section in your OnestPay dashboard. Follow the prompts to set up the account and invite family members via email or phone.

Q3. Who can be added to a Family Account?

You can add immediate family members, such as spouses, children, or dependents. Each member must accept the invitation and complete a simple registration process.

Q4. Is there a limit to how many members I can add?

Yes, OnestPay allows up to 10 members to be added to a Family Account, including the primary account holder.

Q5. What permissions can I assign to family members?

As the primary account holder, you can:

  • 1. Set spending limits for each member.
  • 2. Control access to specific features, such as trading or gifting.
  • 3. Monitor individual transaction histories.

Q6. Can family members have their own digital wallets?

Yes, each family member will have their own digital wallet linked to the Family Account.

Q7. How do I remove a family member from the account?

To remove a family member, go to the "Family Accounts" section, select the member, and choose the "Remove" option. The member will no longer have access to the Family Account resources.

Q8. Can family members use OnestPay independently?

Family members can use OnestPay independently but within the permissions and limits set by the primary account holder.

Q9. What happens if a family member tries to exceed their spending limit?

Transactions exceeding the set limit will be declined. The primary account holder will receive a notification of the attempted transaction.

Q10. How do I allocate funds or credits to family members?

Use the "Allocate Credits" option in the Family Accounts dashboard. Specify the amount of credits or funds to assign to each member’s wallet.

Q11. Can family members transfer credits to each other?

Yes, family members can transfer credits to one another within the Family Account, provided the primary account holder enables this feature.

Q12. Can family members see each other’s transactions?

No, individual transaction histories are private unless the primary account holder chooses to enable visibility for monitoring purposes.

Q13. What happens if the primary account holder’s account is compromised?

If the primary account is compromised, all linked family accounts are temporarily locked until the issue is resolved. Contact OnestPay support immediately for assistance.

Q14. Can a Family Account be used for group purchases?

Yes, family members can collaborate on group purchases using shared or individual wallets. Contributions are tracked automatically in the Family Accounts dashboard.

Q15. Can I set limits on gifting for family members?

Yes, the primary account holder can set daily or transaction-based limits for gifting credits to ensure responsible usage.

Q16. How do family members participate in group buying?

Family members can join group buying activities initiated by the primary account holder or other family members. All contributions are managed within the Family Accounts section.

Q17. Is there an additional cost for creating a Family Account?

No, creating and managing a Family Account is free. Standard fees for specific transactions or features still apply.

Q18. Can family members earn rewards independently?

Yes, each member’s activities contribute to earning rewards, which are credited to their individual wallets or the Family Account as per settings.