Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.
With OnestPay, users enjoy more flexibility. Credits can be redeemed across various merchants. It can be shared, transferred, donated, traded and more. OnestPay also offers easy tracking, secure transactions, and the ability to gift instantly from your account.
A gift involves sending Merchant Credits without expecting any payment in return, whereas a private transfer occurs when the sender and recipient agree on a mutual price for the credits.
The ‘Gift’ feature allows you to send Merchant Credits to friends.
Yes, the recipient will receive a notification to create an account and access the gifted credits.
OnestPay uses Multi-Factor Authentication (MFA) and encryption to protect gift transactions.
If unused, the credits remain in the recipient’s account until they decide to spend them.
You can gift any amount as long as you have sufficient credits in your account.
You’ll receive a confirmation notification, and the recipient will also be notified.
Yes, select merchants may offer Bonus Credits when you use the "Magnify" feature to gift credits to others.
Use the "Transfer Credits" feature, enter the recipient’s details, specify the amount, and confirm via MFA.
Yes, they’ll receive an invitation to create an account and access the shared credits.
Yes, personalize your transactions by including a note or message.
If the recipient doesn’t accept the transfer, the credits will remain in your account.
No, OnestPay does not charge any fees for transferring credits.
Yes, certain merchants may provide Bonus Credits when you transfer Merchant Credits using the "Magnify" feature.
If there’s a delay in credit transfer, first check your transaction history to ensure the transfer was processed. If confirmed, have the recipient verify their account for receipt. Should there still be an issue, reach out to OnestPay support for assistance. They’ll help resolve any delays and ensure the credits are transferred successfully.
Yes, both you and the recipient will receive a notification. You will get the notification once the transfer of merchant credits is successfully completed. This notification ensures you’re updated on the status of your transaction.
OnestPay allows you to transfer credits frequently without strict limits. It makes convenient for regular transfers. However, it’s recommended to review the platform's terms for any specific guidelines. This can ensure smooth and continuous transfers.
Currently, you can only transfer credits to one recipient at a time. Each transaction is private and requires the recipient’s details. This ensures a secure, focused transfer process.
Yes, the recipient should check their account to verify the receipt of transferred credits. This additional step ensures transparency. It provides both parties with the confidence that the transaction has been completed successfully.
Yes, OnestPay lists verified charities. Simply select a charity and the amount you wish to donate.
You can donate any amount as long as you have sufficient credits in your account.
You’ll receive a confirmation notification, and the charity will also be notified.
OnestPay uses Multi-Factor Authentication (MFA) and encryption to protect donation transactions.
Yes, you can request a charity to be reviewed and added to the platform.
Yes, OnestPay allows you to allocate credits to multiple charities in a single transaction.
Once the donation is processed, it cannot be reversed. Review your details carefully before confirming.
Yes, OnestPay provides a digital receipt for every donation, which can be accessed in your transaction history.
OnestPay only lists verified and registered charities to ensure your contributions go to legitimate causes.
Currently, recurring donations are not supported, but you can manually donate credits as needed.
Yes, select merchants may provide Bonus Credits for donations made through the "Magnify" feature.