Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Gift, Transfer, Donate


Q1. What are the benefits of using OnestPay instead of buying a regular gift card?

With OnestPay, users enjoy more flexibility. Credits can be redeemed across various merchants. It can be shared, transferred, donated, traded and more. OnestPay also offers easy tracking, secure transactions, and the ability to gift instantly from your account.

Q2. What is the difference between a Gift and a Transfer?

A gift involves sending Merchant Credits without expecting any payment in return, whereas a private transfer occurs when the sender and recipient agree on a mutual price for the credits.

Q3. How does the ‘Gift’ feature work?

The ‘Gift’ feature allows you to send Merchant Credits to friends.

Q4. Can I send a gift to someone who doesn’t have an OnestPay account?

Yes, the recipient will receive a notification to create an account and access the gifted credits.

Q5. How secure is the gifting process?

OnestPay uses Multi-Factor Authentication (MFA) and encryption to protect gift transactions.

Q6. What happens if the recipient doesn’t use the gifted credits?

If unused, the credits remain in the recipient’s account until they decide to spend them.

Q7. Is there a minimum or maximum amount of credits I can gift?

You can gift any amount as long as you have sufficient credits in your account.

Q8. How do I confirm that my gift was successful?

You’ll receive a confirmation notification, and the recipient will also be notified.

Q9. Do I earn Bonus Credits when I use the "Magnify" feature to gift credits?

Yes, select merchants may offer Bonus Credits when you use the "Magnify" feature to gift credits to others.

Q10. How do I transfer credits to another user?

Use the "Transfer Credits" feature, enter the recipient’s details, specify the amount, and confirm via MFA.

Q11. Can I share credits with non-OnestPay users?

Yes, they’ll receive an invitation to create an account and access the shared credits.

Q12. Can I add a personal message when transferring credits?

Yes, personalize your transactions by including a note or message.

Q13. What happens if the recipient doesn’t accept the transfer?

If the recipient doesn’t accept the transfer, the credits will remain in your account.

Q14. Is there a fee for transferring credits?

No, OnestPay does not charge any fees for transferring credits.

Q15. Do I earn Bonus Credits when I transfer credits using the "Magnify" feature?

Yes, certain merchants may provide Bonus Credits when you transfer Merchant Credits using the "Magnify" feature.

Q16. What should I do if there’s a delay in the transfer of credits to the recipient’s account?

If there’s a delay in credit transfer, first check your transaction history to ensure the transfer was processed. If confirmed, have the recipient verify their account for receipt. Should there still be an issue, reach out to OnestPay support for assistance. They’ll help resolve any delays and ensure the credits are transferred successfully.

Q17. Will I receive a notification on the successful transfer of merchant credits?

Yes, both you and the recipient will receive a notification. You will get the notification once the transfer of merchant credits is successfully completed. This notification ensures you’re updated on the status of your transaction.

Q18. Are there any limits on how frequently I can transfer credits to other users within the platform?

OnestPay allows you to transfer credits frequently without strict limits. It makes convenient for regular transfers. However, it’s recommended to review the platform's terms for any specific guidelines. This can ensure smooth and continuous transfers.

Q19. Can I transfer merchant credits to multiple users at the same time?

Currently, you can only transfer credits to one recipient at a time. Each transaction is private and requires the recipient’s details. This ensures a secure, focused transfer process.

Q20. Does the recipient need to confirm receipt of the merchant credits on their end?

Yes, the recipient should check their account to verify the receipt of transferred credits. This additional step ensures transparency. It provides both parties with the confidence that the transaction has been completed successfully.

Q21. Can I donate credits to charities?

Yes, OnestPay lists verified charities. Simply select a charity and the amount you wish to donate.

Q22. Is there a minimum or maximum amount of credits I can donate?

You can donate any amount as long as you have sufficient credits in your account.

Q23. How do I confirm that my donation was successful?

You’ll receive a confirmation notification, and the charity will also be notified.

Q24. How secure is the donation process?

OnestPay uses Multi-Factor Authentication (MFA) and encryption to protect donation transactions.

Q25. Can I suggest a charity to be added to OnestPay?

Yes, you can request a charity to be reviewed and added to the platform.

Q26. Can I donate to multiple charities at once?

Yes, OnestPay allows you to allocate credits to multiple charities in a single transaction.

Q27. What happens if I accidentally select the wrong charity?

Once the donation is processed, it cannot be reversed. Review your details carefully before confirming.

Q28. Will I receive a receipt for tax purposes?

Yes, OnestPay provides a digital receipt for every donation, which can be accessed in your transaction history.

Q29. How do I know that the charities listed on OnestPay are trustworthy?

OnestPay only lists verified and registered charities to ensure your contributions go to legitimate causes.

Q30. Can I schedule recurring donations to a charity?

Currently, recurring donations are not supported, but you can manually donate credits as needed.

Q31. Do I earn Bonus Credits when donating credits using the "Magnify" feature?

Yes, select merchants may provide Bonus Credits for donations made through the "Magnify" feature.