Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Merchant Credits


Q1. What are ‘merchant credits’?

Customers purchase credits from merchants (within OnestPay™ platform), often at a discount, to use for future purchases, giving customers instant savings. Merchants typically accept these credits as payment for goods or services.

Q2. What is OnestPay?

OnestPay is a marketplace, where users can buy, sell, gift, donate, transfer or trade merchant credits.

Q3. How do I purchase Merchant Credits on OnestPay?

Browse merchant credit deals from trusted stores on the OnestPay platform. Select one or more deals from stores, pay with your OnestPay account balance, and get instant savings. The purchased deals are instantly added to your wallet for use.

Q4. Do Merchant Credits expire?

No, Merchant Credits do not expire, providing long-term flexibility for users.

Q5. Is there any fees for buying merchant credits?

No, there are no fees for buying merchant credits

Q6. Is OnestPay available internationally?

No, OnestPay is currently available only to users within the United States.

Q7. Can I use OnestPay while traveling outside the USA?

No, OnestPay services, including purchases and transactions, are restricted to users located within the United States.

Q8. What is the instant savings when you buy Merchant Credits?

Customers purchase credits from merchants (within OnestPay™ platform), often at a discount. These savings are automatically applied, allowing you to get more value for your money.

Q9. Is there a minimum or maximum amount of Merchant Credits I can purchase?

The minimum and maximum purchase limits for Merchant Credits vary by merchant. These limits are clearly displayed in the deal details on OnestPay.

Q10. Do I get more discounts if I buy larger amounts of Merchant Credits?

Yes, many merchants offer tiered discounts where the percentage of savings increases with the amount of credits purchased. Check the deal details for information on volume-based discounts.

Q11. Are there any restrictions on the maximum amount of Merchant Credits I can hold in my wallet?

OnestPay does not impose restrictions on the total credits you can hold in your wallet, but individual merchants may have caps on how much you can purchase per transaction.

Q12. Can I use Merchant Credits anywhere?

Merchant Credits can only be used at participating merchants within the OnestPay platform.

Q13. What kind of Merchant Credit deals are available on OnestPay?

OnestPay offers a wide variety of Merchant Credit deals, ranging from discounts on everyday essentials to exclusive offers on luxury items. Deals are curated to suit different spending needs and preferences.

Q14. Are the Merchant Credit deals from big retailers or local stores?

OnestPay collaborates with both big retailers and local stores to provide a diverse range of deals. Users can find credits for well-known brands, as well as unique offers from small businesses in their area.

Q15. How can I browse available Merchant Credit deals?

Log into your OnestPay account and navigate to the ‘Marketplace’ or ‘Deals’ section to explore a categorized list of available Merchant Credit deals, including retailer names, terms, and pricing.

Q16. Are there special promotions or seasonal deals on Merchant Credits?

Yes, OnestPay frequently offers special promotions, seasonal discounts, and limited-time deals. Check the platform regularly to take advantage of these offers.

Q17. Can I filter Merchant Credit deals based on specific categories or preferences?

Yes, the OnestPay platform allows you to filter deals by categories such as retail, dining, entertainment, travel, or local businesses. You can also sort deals by discount percentage or popularity.

Q18. Are there exclusive deals for OnestPay users?

Yes, many participating merchants offer exclusive deals and bonus credits to OnestPay users, enhancing your purchasing power and rewards.

Q19. Can I view merchant reviews before purchasing credits?

OnestPay includes merchant ratings and reviews from other users, helping you make informed decisions about purchasing credits from specific retailers.

Q20. Are Merchant Credits available for online-only stores or physical locations?

Merchant Credits can be used at both online stores and physical locations, depending on the merchant’s terms. Check the details of each deal to confirm its usability.

Q21. Do local stores provide better discounts than big retailers on OnestPay?

Discounts vary by merchant, but local stores may often offer competitive deals to attract customers, while big retailers provide more extensive coverage and options.

Q22. Are there deals tailored to specific regions or cities?

Yes, OnestPay offers region-specific deals, ensuring users have access to offers from merchants in their locality.

Q23. Can I request a specific merchant or deal to be added?

Yes, OnestPay welcomes user feedback and merchant suggestions. You can submit a request through the support section for new merchants or deal categories.

Q24. How frequently are new deals added to OnestPay?

New deals are added regularly, including weekly and monthly updates. Users are encouraged to check the platform often to find the latest offers.

Q25. Are Merchant Credit deals refundable?

No, once merchant credits are purchased, you cannot cancel, and get a refund. However, you can gift, transfer, donate or sell in the secondary market.

Q26. What happens if I purchase Merchant Credits over the maximum allowed limit for a specific merchant?

If your purchase exceeds the merchant's maximum limit, the transaction will not go through, and you’ll be prompted to adjust the credit amount.

Q27. Can I split large purchases of Merchant Credits across multiple transactions?

Yes, you can split large purchases into smaller transactions, but doing so may affect any bulk discounts offered by the merchant.

Q28. Are there exclusive bulk deals available for frequent buyers or corporate users?

Some merchants may offer exclusive deals or additional discounts for frequent buyers or corporate accounts. Contact OnestPay support for more information about these opportunities.

Q29. How do I know if a merchant offers discounts for purchasing larger amounts?

The deal details section for each merchant will specify whether they offer volume-based discounts and the thresholds required to unlock them.

Q30. Are there special promotions for first-time buyers of Merchant Credits?

Yes, OnestPay often includes promotions for first-time buyers, which may include higher discounts or bonus credits for initial purchases.

Q31. What if I want to purchase a very small amount of Merchant Credits?

Some merchants may have a minimum purchase requirement, but many deals cater to users seeking smaller amounts of credits. Check the platform for deals that match your preferences.

Q32. How do I manage credits within the OnestPay wallet?

The OnestPay wallet allows you to view your balance, track transactions, and manage both Merchant Credits and Bonus Credits. You can also link bank accounts, add funds, and use credits for transactions seamlessly.

Q33. How do I use Merchant Credits to make a purchase?

Merchant Credits and Bonus Credits are added to your OnestPay wallet or OnestPay debit card. For online purchases, on the merchant's checkout page, simply enter the debit card number and other details to complete the transaction. For in-store purchases, swipe the debit card in the point-of-sale terminal.

Q34. What happens if the merchant credit balances are not sufficient for making payment to merchants?

If your merchant credit/bonus credit balances are insufficient, by default your linked bank account will be charged to cover the remaining amount. OnestPay allows you to split payments seamlessly.

Q35. What should I do if I encounter an issue with my Merchant Credits?

Contact OnestPay’s customer support through the app’s communication module to raise a ticket or send a message. The support team will assist you promptly.

Q36. How secure is my account and transactions?

OnestPay ensures account security with Multi-Factor Authentication (MFA) and data encryption, protecting your credits and transactions at all times.

Q37. Can Merchant Credits be redeemed for cash?

No, Merchant Credits cannot be redeemed for cash. However, they can be sold in the secondary market, gifted, transferred, or donated to charities through OnestPay.

Q38. What are my options if I don’t want to use Merchant Credits for purchases?

If you choose not to use your Merchant Credits for purchases, you can sell them in the secondary market, gift them to friends, transfer them to another user, or donate them to a charity listed on OnestPay.

Q39. Can I use Merchant Credits for group purchases?

Yes, Merchant Credits can be pooled with other users to make collaborative purchases through OnestPay’s Group Buying feature.

Q40. Can I use Merchant Credits for gfiting?

Yes, Merchant Credits can be used for gifting

Q41. Can I personalize the message with my gift?

Yes, OnestPay allows you to add a personalized message when sending a gift, making the experience more thoughtful and tailored for the recipient.

Q42. Are there any fees for sending gifts?

No, OnestPay does not charge any fees for sending gifts. The full value of the gifted Merchant Credits is transferred to the recipient.

Q43. Is there a limit to how many gifts I can send in a day?

OnestPay does not impose a daily limit on the number of gifts you can send, as long as you have sufficient Merchant Credits in your account.

Q44. Are there specific charities I can donate to through OnestPay?

Yes, OnestPay provides a list of verified and registered charities that you can donate to. These charities cover various causes, ensuring you can support the one that aligns with your values.

Q45. Can I receive a tax deduction for my donations through OnestPay?

Depending on your local tax laws and the charity's status, you may be eligible for a tax deduction. OnestPay provides a receipt for every donation, which you can use for tax purposes.

Q46. Is there a minimum donation amount required?

OnestPay does not impose a minimum donation amount. You can donate any amount of Merchant Credits as long as you have a sufficient balance.

Q47. How quickly does the charity receive my donation?

Donations are processed instantly, and the charity receives the credits in real-time through the OnestPay platform.

Q48. What is the 'Magnifier' feature offered by select merchants?

The Magnifier feature allows users to earn bonus Credits when they gift, transfer, or donate Merchant Credits. Selected merchants may offer unique bonuses, such as credit value magnification or extra rewards, depending on the specific promotion.

Q49. How do I find merchants offering the 'Magnifier Bonus' feature?

Browse the "Incentives" section of the OnestPay app to view a list of merchants offering this feature, along with the applicable magnification rates

Q50. Can I trade or transfer Merchant Credits?

Yes, you can trade or transfer Merchant Credits with other users securely using the trading module in the OnestPay app.

Q51. Are there any fees for selling Merchant Credits in the secondary market?

No, OnestPay does not charge a nominal fee for listing or selling Merchant Credits in the secondary market. Check the marketplace terms for specific details.

Q52. How do I sell Merchant Credits in the secondary market?

List your Merchant Credits for sale in the secondary market within OnestPay. Other users can purchase them, and the transaction is securely processed.

Q53. Are there limits on the amount of Merchant Credits I can trade or transfer?

The platform may set transaction limits, which will be displayed during the transfer or trading process.

Q54. How secure is the trading process on OnestPay?

All trades and transfers are protected by OnestPay’s encryption and Multi-Factor Authentication (MFA) to ensure user safety.