Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Reporting & Dashboard


Q1. What is the OnestPay dashboard?

The OnestPay dashboard is your central hub for managing accounts, tracking transactions, viewing balances, and accessing various platform features like group purchases, social activities, and reports.

Q2. What features are available on the OnestPay dashboard?

The dashboard includes sections for wallet balances, transaction history, group buying, reports, notifications, credit sharing, and user settings.

Q3. How do I navigate the dashboard efficiently?

The dashboard is divided into easy-to-navigate sections with clear labels. Use the menu to access features like wallet, reports, group purchases, and account settings.

Q4. How can I track my transactions on OnestPay?

You can view all transaction details under the "Transaction History" section in the dashboard. Each entry includes the date, amount, type, and status.

Q5. Can I filter transactions by type?

Yes, you can filter transactions by type, such as purchases, credits earned, gifts, transfers, and donations, for easier tracking.

Q6. How frequently is transaction data updated?

Transaction data is updated in real-time to ensure you have accurate and up-to-date information.

Q7. How do I check the status of a group purchase I joined?

Visit the “Group Buying” section of the dashboard. You’ll see the status of your contributions, overall progress, and the remaining amount needed.

Q8. What happens if there’s an error in my transaction history?

If you notice discrepancies, contact OnestPay’s customer support immediately to investigate and resolve the issue.

Q9. What types of reports are available on OnestPay?

Reports include summaries of wallet balances, transaction activity, group purchases, credit sharing, and donations. Customized reports can also be generated.

Q10. Can I download transaction reports for personal use?

Yes, you can download detailed transaction reports in formats like PDF or CSV directly from the dashboard.

Q11. How do I generate a custom report?

Use the "Custom Report" option in the Reports section. Select the date range, transaction type, and specific filters to create a tailored report.

Q12. Can I view my credits’ usage and earnings history?

Yes, the "Reports" section provides a detailed breakdown of how Merchant and Bonus Credits are used and earned over time.

Q13. Are reports updated in real-time?

Yes, reports are generated with the latest available data to provide accurate insights.

Q14. What types of notifications will I receive?

Notifications include updates about group purchases, credit magnifications, shared credits, incoming transfers, and system alerts.

Q15. Can I customize my notification preferences?

Yes, go to the "Settings" section to manage your preferences for notifications on purchases, group activities, or system updates.

Q16. How do I view missed notifications?

Missed notifications are stored in the "Notifications" section of the dashboard. You can review them anytime.

Q17. Will I receive alerts for failed transactions?

Yes, OnestPay provides immediate alerts for failed or incomplete transactions, along with guidance on resolving the issue.

Q18. How can I view my wallet balance?

The wallet balance is prominently displayed on the dashboard, showing separate balances for Merchant Credits and Bonus Credits.

Q19. Can I view a breakdown of my wallet activity?

Yes, click on the wallet section to see detailed activity, including credit additions, deductions, and current balances.

Q20. What do I do if my wallet balance seems incorrect?

Contact OnestPay support with specific details about the issue. They will investigate and rectify any discrepancies.

Q21. Does OnestPay provide analytics for my activity?

Yes, OnestPay offers insights into your spending patterns, credit earnings, and transaction trends, which can be accessed through the Reports section.

Q22. How can I use analytics to optimize my credits?

Insights from the analytics section can help you identify merchants offering the best deals, maximize Bonus Credits, and plan group purchases more effectively.

Q23. Are analytics customizable for my needs?

Yes, you can customize analytics views to focus on specific activities, such as group purchases, donations, or credit earnings.

Q24. What should I do if I encounter issues with reporting or tracking?

Contact OnestPay customer support through the Help section. They will assist with any issues related to reports, tracking, or dashboard features.

Q25. Can I submit feedback about the dashboard?

Yes, OnestPay welcomes user feedback. Use the "Feedback" option in the settings menu to share your suggestions or concerns.

Q26. How secure is the reporting and dashboard system?

OnestPay uses encrypted connections and secure authentication methods to ensure your data is safe and accessible only to you.