Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.
The OnestPay dashboard is your central hub for managing accounts, tracking transactions, viewing balances, and accessing various platform features like group purchases, social activities, and reports.
The dashboard includes sections for wallet balances, transaction history, group buying, reports, notifications, credit sharing, and user settings.
The dashboard is divided into easy-to-navigate sections with clear labels. Use the menu to access features like wallet, reports, group purchases, and account settings.
You can view all transaction details under the "Transaction History" section in the dashboard. Each entry includes the date, amount, type, and status.
Yes, you can filter transactions by type, such as purchases, credits earned, gifts, transfers, and donations, for easier tracking.
Transaction data is updated in real-time to ensure you have accurate and up-to-date information.
Visit the “Group Buying” section of the dashboard. You’ll see the status of your contributions, overall progress, and the remaining amount needed.
If you notice discrepancies, contact OnestPay’s customer support immediately to investigate and resolve the issue.
Reports include summaries of wallet balances, transaction activity, group purchases, credit sharing, and donations. Customized reports can also be generated.
Yes, you can download detailed transaction reports in formats like PDF or CSV directly from the dashboard.
Use the "Custom Report" option in the Reports section. Select the date range, transaction type, and specific filters to create a tailored report.
Yes, the "Reports" section provides a detailed breakdown of how Merchant and Bonus Credits are used and earned over time.
Yes, reports are generated with the latest available data to provide accurate insights.
Notifications include updates about group purchases, credit magnifications, shared credits, incoming transfers, and system alerts.
Yes, go to the "Settings" section to manage your preferences for notifications on purchases, group activities, or system updates.
Missed notifications are stored in the "Notifications" section of the dashboard. You can review them anytime.
Yes, OnestPay provides immediate alerts for failed or incomplete transactions, along with guidance on resolving the issue.
The wallet balance is prominently displayed on the dashboard, showing separate balances for Merchant Credits and Bonus Credits.
Yes, click on the wallet section to see detailed activity, including credit additions, deductions, and current balances.
Contact OnestPay support with specific details about the issue. They will investigate and rectify any discrepancies.
Yes, OnestPay offers insights into your spending patterns, credit earnings, and transaction trends, which can be accessed through the Reports section.
Insights from the analytics section can help you identify merchants offering the best deals, maximize Bonus Credits, and plan group purchases more effectively.
Yes, you can customize analytics views to focus on specific activities, such as group purchases, donations, or credit earnings.
Contact OnestPay customer support through the Help section. They will assist with any issues related to reports, tracking, or dashboard features.
Yes, OnestPay welcomes user feedback. Use the "Feedback" option in the settings menu to share your suggestions or concerns.
OnestPay uses encrypted connections and secure authentication methods to ensure your data is safe and accessible only to you.