Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Social & Share

This section outlines the frequently asked questions on how to engage with social features, login and navigate to the social section. Invite friends, create and manage groups, and share purchase credits with the Magnifier feature. Initiate group buying, view your social activity history, and use messaging for communication. Customize your social notifications to stay updated.


Q1. How can I access the Social features on OnestPay?

After logging in, navigate to the ‘Social’ section from the dashboard. This area enables you to connect with friends, invite new users, and engage in group activities such as collaborative buying and sharing credits.

Q2. What kind of social interactions can I engage in through OnestPay?

OnestPay (OP) allows users to invite friends, create and manage groups, share purchase credits, initiate group buying, and send messages within the app.

Q3. What social tabs should I look for to navigate the OnestPay app easily?

Look for tabs like ‘Invite Friends,’ ‘Groups,’ ‘Activity,’ and ‘Messages’ in the social section. These tabs help you invite friends, manage groups, view social activities, and communicate with other users.

Q4. How can I invite my friends to join OnestPay?

You can invite friends by selecting the ‘Invite Friends’ option in the social section. Enter their contact details or share an invite link via email, SMS, or social media. Your friends will receive an invitation to join OnestPay.

Q5. What are the benefits of inviting friends to OnestPay?

Inviting friends unlocks social features like group buying and credit sharing. Both you and your friends can enjoy potential bonuses, such as magnified Green Cash rewards. This increases your purchasing power on the platform.

Q6. What happens after I send an invitation to a friend?

Once you send an invitation, your friend will receive an email, SMS, or social media link. When they click the link and register, they will automatically join your social network within OnestPay, enabling you to collaborate.

Q7. How does my friend accept the invitation to join my network?

Your friend can accept the invitation by clicking the link in the invitation email or message. They will be guided through the registration process, and once completed, they will join your social network on OnestPay.

Q8. How do I know if a friend has accepted my invitation or joined my group?

You’ll receive a notification once your friend accepts your invitation or joins your group. You can also check the ‘Activity’ tab within the social section to track your invitations and group memberships.

Q9. What incentives do my friends receive for joining?

Friends who join OnestPay through your invitation may receive benefits such as 'exclusive credits' or 'rewards'. These incentives encourage participation and engagement, adding value to their experience on the platform.

Q10. How does OnestPay handle my friend's contact information?

OnestPay ensures your friends' contact information is securely handled. The platform follows secure encryption, strict privacy, and data protection policies, using the information only for invitation purposes without sharing it externally.

Q11. How does messaging within OnestPay work, and what should I know about communicating with other users or groups?

OnestPay provides an 'in-app messaging' feature where you can send and receive messages with other users or groups. Messages are stored in the recipient’s inbox, enabling seamless communication for group activities or credit sharing.

Q12. What if I want to view all my social activities and interactions?

You can view your social interactions by accessing the 'Activity' tab in the social section. Here, you’ll find a detailed history of your group activities, invitations, credit sharing, and purchases made through the platform.

Q13. Can I control the notifications I receive for social activities?

Yes, OnestPay allows you to customize your notification settings. You can choose which social activity alerts you’d like to receive, such as when friends accept invitations, credits are shared, or new group activities begin.

Q14. Are there any privacy concerns I should be aware of when inviting friends?

OnestPay takes privacy seriously and implements robust security measures to protect user information. Your family and friends' contact details are only used for the purpose of invitations and are not shared with third parties.

Q15. What does the ‘Share to Multiply’ option mean, and how can it enhance my rewards on OnestPay?

The ‘Share to Multiply’ feature allows you to share your merchant credits with friends to increase your bonus. When friends accept your shared credits, your rewards are magnified, giving you higher bonuses, boosting your purchasing power on OnestPay.

Q16. What’s the process of selecting credits to share with friends?

To share credits, log in, go to the 'Incentives' section, and choose the 'Share to Multiply’ option. You can then select the specific credits and friends you wish to share them with. Confirm the details, and the credits will be shared.

Q17. How do I know which credits will give me the best bonus?

OnestPay highlights eligible credits for magnification when using the 'Magnify Your Bonus' feature. Simply navigate to the incentives section. The system will display a list of credits. Now, all you need to do is review which credits will offer you the best bonus multiplier on sharing.

Q18. How does OnestPay determine which credits are eligible for magnification?

OnestPay uses merchant-specific rules to determine which credits are eligible for magnification. You’ll see a list of qualified credits in the 'Share to Multiply' or ‘Magnify Your Bonus’ section.

Q19. What are the potential benefits or risks for first-time users for sharing merchant credits?

Sharing credits can significantly increase your rewards. However, first-time users should ensure they share credits with trusted friends who are likely to accept, as unaccepted shares may not lead to bonus magnification.

Q20. How does OnestPay ensure that the transaction is secure?

OP platform uses encrypted transactions and secure verification processes to protect both the sharer and the recipient of credits. Additionally, notifications confirm the status of shared credits for transparency.

Q21. Can I share credits with friends/family who are not yet on OnestPay?

Yes, you can share credits with friends or family who are not OnestPay users by sending them an invitation link. They will need to sign up and accept the shared credits to complete the process.

Q22. What incentives do they receive to accept my shared credits?

Friends who accept your shared credits may receive ‘bonus rewards’ or other ‘promotional benefits’ upon joining OnestPay, making it a win-win situation for both parties.

Q23. Can I personalize my invitation to make it more appealing for friends who are new to OnestPay?

Yes, you can personalize your message when sharing credits with friends. This allows you to encourage them to join and accept the credits, potentially increasing your bonus.

Q24. What if I accidentally share credits with the wrong person?

If you accidentally share credits with the wrong person, you can attempt to cancel the transaction if they haven’t accepted yet. However, once accepted, the transaction is final.

Q25. Is there a way to reverse or cancel sharing credits?

You can cancel the transaction if your friend hasn’t accepted the shared credits yet.

Q26. How do I know the potential bonus increase before confirming a transaction?

Before confirming a share, OnestPay displays the potential bonus increase. You’ll see the projected magnified amount, helping you make an informed decision on whether to proceed.

Q27. What do my friends need to do to accept the shared credits?

Your friends need to click on the shared link sent via social networks or to their email address or phone. They may need to sign up (if they aren’t OnestPay users) to accept the credits. Once accepted, the shared credits are added to their account, and your bonus is magnified.

Q28. If my friends don't accept the shared credits, what happens to the credits on my account?

If your friends don’t accept the shared credits, those credits remain in your account without any magnification. You can try sharing them again with other friends.

Q29. How is the bonus multiplier calculated?

The ‘bonus multiplier’ is calculated based on the number of accepted shares and the merchant’s specific rules for magnification. The more shares accepted, the higher the ‘bonus multiplier’.

Q30. Is there a limit to how much my bonus can be magnified, and how often can I use this feature to enhance my rewards?

There may be limits depending on the merchant's rules, but generally, you can use the feature multiple times to enhance your rewards. Check the specific merchant terms for any cap on magnification.

Q31. Will I be notified once my bonus credits have been magnified?

Yes, you will receive a notification once your bonus credits have been successfully magnified. This will confirm the updated bonus and any applicable rewards.

Q32. Where can I view my updated magnified balance?

You can view your updated magnified balance in the ‘Wallet’ or ‘Bonuses’ section of the OnestPay platform. The new balance will reflect the increased bonus after magnification.

Q33. How can I use my magnified credits?

Credits allow you more flexibility and purchasing power. So, you can use the magnified credits to make purchases, redeem them for cash, or make other transactions on OnestPay.

Q34. What are the options available for spending or redeeming magnified credits on OnestPay?

You can spend your magnified credits on products, services, or ‘group purchases’. You may also redeem them for cash or special offers available on the platform.

Q35. What steps should I take if I encounter issues using my magnified credits?

If you encounter any issues, contact OnestPay customer support. Our expert technical team will assist in resolving any difficulties to ensure your magnified credits are correctly applied to transactions.

Q36. How can Group Buying on OnestPay save me money?

By pooling funds with others on OnestPay, you can leverage collective buying power to secure better deals on products or services. This reduces the individual cost, allowing you to spend less than if you were purchasing alone. Group Buying not only saves money but also enhances social interaction through collaborative purchases.

Q37. Where can I find the Group Buying section on OnestPay dashboard?

Simply log in to your OnestPay account and navigate to the ‘Group Buying’ section on the dashboard. From here, you can create or join a group purchase, view your group purchases, and track the progress of contributions.

Q38. How can I create and manage ‘groups’ on OnestPay?

To create a group, click on "Create Group Purchase" in the Group Buying section. Fill in the necessary details such as item or service, total amount, and deadline. Managing groups is easy with real-time contribution tracking, reminders, and finalization once the target amount is met.

Q39. What if my friends are not on OnestPay?

You can still invite them! OnestPay allows you to send invitations via email or phone to friends who aren’t yet registered. Once they accept the invitation, they can join your group and contribute to the purchase.

Q40. How do I invite friends to join a group purchase?

You can invite friends through OnestPay’s social network, or by entering their email addresses or phone numbers. They will receive an invitation with details of the group purchase and instructions on how to contribute.

Q41. What details do I need to provide when creating a group purchase?

You’ll need to provide the item or service you wish to buy, the total amount required, and the deadline for contributions. This ensures everyone knows the goal and timeline for the purchase.

Q42. What if I encounter difficulties adding members to a group?

If you face issues adding members, ensure the contact details are correct and try resending the invitation. OnestPay’s support team is also available to assist with any technical difficulties.

Q43. What steps are involved in finalizing a group purchase?

Once all contributions are made, the group organizer can finalize the purchase by deducting the required amounts from each participant’s account. OnestPay will then complete the transaction with the merchant.

Q44. Is there flexibility in setting the total amount required?

Yes, you have the flexibility to set the total amount required for a group purchase. This allows participants to know exactly how much needs to be pooled together for the purchase to proceed.

Q45. How can I adjust the deadline for contributions?

The deadline for contributions can be set during group creation and adjusted if needed before the finalization stage. This flexibility allows you to extend the contribution period if more time is required to meet the goal.

Q46. What are the benefits of participating in a group purchase?

By joining a group purchase, you benefit from lower costs, increased purchasing power, and the convenience of collective buying. OnestPay makes the process smooth, allowing participants to contribute easily and track progress in real-time.

Q47. How are contribution amounts determined in OnestPay?

The organizer sets a total amount for the purchase, and each participant’s contribution is calculated based on how many people are involved. Participants can see their share and track contributions as they come in.

Q48. Can participants adjust their contributions to suit their budget?

Yes, OnestPay allows participants to adjust their contribution amounts as needed. This ensures that everyone can contribute.

Q49. What happens if the invited friends don’t contribute?

If invited friends don't contribute, the system tracks their status, and you can easily monitor who hasn't paid. You'll have the option to remind them before the deadline to ensure the group purchase is completed.

Q50. Is there an easy way to remind participants who haven’t contributed yet?

Yes, OnestPay provides an option to send reminders to participants who haven't contributed. You can do this directly from the group purchase page, helping you keep the process moving smoothly.

Q51. What if someone wants to contribute more or less than the initially specified amount?

Participants can adjust their contribution amount before the final purchase. The system allows flexibility in contribution, ensuring everyone can contribute what they are comfortable with.

Q52. How does OnestPay handle incomplete group purchases?

OnestPay tracks the progress of contributions and will notify you if the purchase can't proceed due to insufficient funds. The group has until the deadline to meet the required amount.

Q53. Does OnestPay notify participants about the completion of group purchases?

Yes, once the group purchase is finalized, OnestPay automatically sends notifications to all participants, confirming the purchase and sharing details about the item or service.

Q54. What if I miss a notification about a critical group purchase or credit-sharing activity?

OnestPay keeps all notifications easily accessible within the app. You can review any missed notifications in the notifications section or through the group purchase history.

Q55. How can I track the progress of contributions?

You can monitor contributions in real-time through the group purchase page. It displays who has contributed, how much, and the remaining amount needed to complete the purchase.

Q56. What happens if the group doesn’t reach the required amount before the deadline?

If the group doesn’t reach the required amount before the deadline, the group purchase won’t proceed. Participants may have the option to extend the deadline or cancel the purchase.

Q57. Will my contribution be refunded in such scenarios?

Yes, if the group purchase is canceled due to insufficient contributions, your contribution will be refunded to your OnestPay account, ensuring no funds are lost.

Q58. Is there a way to access detailed records of previous group purchases?

Yes, OnestPay provides a ‘Group Purchase History’ section where you can review detailed records of all past purchases, including contributions, participants, and outcomes.

Q59. How are the purchased items or services distributed among participants?

OnestPay arranges for the distribution of purchased items or services. Depending on the purchase, it may involve digital delivery, coordinating shipping, or assigning usage rights.

Q60. What happens if there’s an issue with a participant’s contribution or distribution?

OnestPay offers customer support to resolve any contribution or distribution issues. You can report problems through the app, and they will be addressed promptly.

Q61. What steps should I take if I’m not satisfied with the purchased item or service?

If you're not satisfied with the item or service, you can reach out to OnestPay support or leave feedback within the app, ensuring your concerns are addressed.

Q62. Can I leave feedback on my group buying experience?

Yes, OnestPay allows you to leave feedback on your group buying experience. This helps improve the platform and informs future users about your experience.