Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Trade Gold Cash

This section explains the frequently asked questions on how to privately transfer merchant credits, log in to your account, and access your dashboard. Select “Transfer Credits,” choose the recipient, enter the amount, and add an optional message. Confirm the transfer, complete MFA, and wait for processing.


Q1. Where can I find the option to transfer credits within my OnestPay dashboard?

You can easily locate the ‘Transfer Credits’ option by logging into your OnestPay account. Once on your dashboard, you'll find this feature prominently displayed. It will allow you to transfer your merchant credits with just a few clicks. This seamless process ensures you can manage your credits efficiently without any hassle.

Q2. What are the steps to privately transfer merchant credits?

To transfer credits privately, log in to your OnestPay account. Go to your dashboard. Click on ‘Transfer Credits,’ choose your recipient by entering their username, email, or phone number, and specify the amount. Then, complete the transfer through Multi-Factor Authentication (MFA).

Q3. What should I do if there’s a delay in the transfer of credits to the recipient’s account?

If there’s a delay in credit transfer, first check your transaction history to ensure the transfer was processed. If confirmed, have the recipient verify their account for receipt. Should there still be an issue, reach out to OnestPay support for assistance. They’ll help resolve any delays and ensure the credits are transferred successfully.

Q4. Will I receive a notification on the successful transfer of merchant credits?

Yes, both you and the recipient will receive a notification. You will get the notification once the transfer of merchant credits is successfully completed. This notification ensures you’re updated on the status of your transaction.

Q5. Are there any limits on how frequently I can transfer credits to other users within the platform?

OnestPay allows you to transfer credits frequently without strict limits. It makes convenient for regular transfers. However, it’s recommended to review the platform's terms for any specific guidelines. This can ensure smooth and continuous transfers.

Q6. Can I transfer merchant credits to multiple users at the same time?

Currently, you can only transfer credits to one recipient at a time. Each transaction is private and requires the recipient’s details. This ensures a secure, focused transfer process.

Q7. Does the recipient need to confirm receipt of the merchant credits on their end?

Yes, the recipient should check their account to verify the receipt of transferred credits. This additional step ensures transparency. It provides both parties with the confidence that the transaction has been completed successfully.

Q8. Can I add a personal message when transferring merchant credits?

Yes, you can add a personal message. This optional feature allows you to include a note or message for the recipient. This makes the transfer more personalized and meaningful. It’s a good way to add a personal touch to your transactions.

Q9. What does it mean to trade merchant credits in the secondary market?

Trading merchant credits in the secondary market allows users to buy and sell unused credits with other OnestPay members. This feature provides flexibility to trade credits earned from merchants, creating additional opportunities to maximize value and engage with the broader community.

Q10. How do I access the ‘Trading’ or ‘Marketplace’ section after logging into my OnestPay account?

After logging in, simply navigate to the ‘Trading’ or ‘Marketplace’ section within the OnestPay app. This section allows you to browse available merchant credit listings or list your own credits for sale.

Q11. What details should I look for when reviewing listings of merchant credits?

When reviewing listings, pay attention to the sale price, the amount of available credits, and the seller’s details. Be sure to review any specific conditions, such as minimum purchase requirements, before making a decision.

Q12. What happens once I place a buy order for merchant credits?

Once you place a buy order, the system processes the transaction by deducting the payment from your account and adding the purchased merchant credits to your wallet. Both you and the seller will receive confirmation of the completed trade.

Q13. How is the transaction completed, and how long does it typically take?

After confirming a buy order, the transaction is processed immediately. Credits are transferred to the buyer’s wallet, and the payment is sent to the seller’s account. The process is typically completed within minutes, ensuring fast transactions.

Q14. What should I do if there’s an issue with a transaction, such as not receiving credits after a purchase?

If you encounter an issue with a transaction, such as not receiving credits, contact OnestPay’s customer support immediately. You can also review your transaction history for details and provide them to support for faster resolution.

Q15. Can I trade credits with other users outside my immediate social group, or is it restricted?

Yes, you can trade credits with users beyond your immediate social group within the OnestPay marketplace. The secondary market enables all registered users to engage in buying and selling, expanding your trading options further.