Disclaimer

Frequently Asked Questions (FAQs) provided on this site are for informational purposes only and are intended to offer an initial understanding of the OnestPay™ platform prior to going live. Please note that these FAQs are indicative and may be updated or modified once OnestPay™ is live. As the app evolves, and new features are introduced, certain details may change to improve user experience and ensure compliance with the latest regulations.

Trading


Q1. What is the ‘Trading’ or ‘Marketplace’ feature?

The Trading or Marketplace feature allows users to buy and sell unused Merchant Credits with other OnestPay members, providing flexibility and opportunities to maximize value.

Q2. How do I access the Trading or Marketplace section

After logging into your OnestPay account, navigate to the 'Trading' section on the dashboard. You can view listings of available Merchant Credits or list your own credits for sale.

Q3. What details should I review when considering a credit listing?

Pay attention to the sale price, available credits, and any specific terms or conditions listed by the seller. This ensures you make an informed decision before purchasing.

Q4. How soon are trades executed?

Trades are typically executed instantly or within minutes, depending on system processing times and the seller's availability to confirm the transaction.

Q5. What happens once I place a buy order for credits?

Once you place a buy order, the payment is deducted from your account, and the purchased Merchant Credits are added to your wallet. Both you and the seller receive confirmation of the completed trade.

Q6. Are there any fees associated with trading in the marketplace?

OnestPay does not charge any fee for processing trades.

Q7. Can I negotiate prices for credits listed in the marketplace?

Some listings may allow price negotiation, depending on the seller's preferences. Use the in-app messaging feature to communicate directly with the seller. In such cases it will be treated as a private transfer.

Q8. How secure is trading in the marketplace?

OnestPay ensures security through encryption and real-time monitoring. All transactions are tracked, and disputes can be resolved through the platform's support team.

Q9. Can I list my own credits for sale?

Yes, you can list unused Merchant Credits for sale by navigating to the 'Trading' section, entering the credit amount, setting a price, and publishing your listing.

Q10. What happens if a trade fails or is incomplete?

If a trade fails or remains incomplete, the platform ensures that your payment is refunded, or the issue is resolved through customer support.

Q11. Are there restrictions on the amount of credits I can trade?

Trading limits may apply based on platform policies or account verification levels. Check your account status for specific limits.

Q12. Can I cancel a trade after it’s initiated?

Once a trade is confirmed and processed, it typically cannot be canceled. If an issue arises, contact OnestPay support for assistance.

Q13. How do I track my trading history?

Your trading history, including completed and pending transactions, can be viewed in the 'Trading History' section of your OnestPay account.

Q14. Are trades anonymous?

Yes, trades are conducted anonymously, ensuring privacy for both buyers and sellers.

Q15. Can I sell a combination of Merchant Credits from different merchants?

Yes, OnestPay allows sellers to bundle Merchant Credits from different merchants into a single listing. This offers buyers a variety of options in one purchase

Q16. How do I create a listing for combined Merchant Credits?

Navigate to the 'Trading' section on the OnestPay dashboard. Select "Create a Listing," choose multiple merchants, specify the amount of credits for each, and set a combined price for the bundle.

Q17. Are there any restrictions on combining Merchant Credits for sale?

The ability to combine credits depends on platform policies and individual merchant agreements. Ensure all credits in the bundle comply with OnestPay’s terms of use.

Q18. How are prices determined for combined Merchant Credits?

Sellers can set a custom price for the bundle based on the value and demand for each merchant’s credits. The platform may also suggest a price range based on recent trades.

Q19. Can I sell partially unused credits as part of a combination?

Yes, partially unused credits can be included in a bundle. The remaining balance for each credit will be clearly displayed in the listing for transparency.

Q20. What happens if a buyer only wants part of the combined Merchant Credits?

Buyers cannot split a bundled listing. If they are interested in only part of the credits, you can create separate listings for each merchant.

Q21. Can I offer a discount for purchasing combined Merchant Credits?

Yes, sellers can set a discounted price for bundled credits to make the listing more attractive to buyers. This is a common strategy to encourage sales.

Q22. How do I track the sale of combined Merchant Credits?

OnestPay provides real-time tracking of your listings. Once a sale is made, the platform updates your account with details of the buyer and the sold credits.

Q23. Are combined Merchant Credits eligible for trading fees?

No, OnestPay does not charge any fees for individual or bundled deals.

Q24. Can I set different expiration dates for credits within a bundle?

Individual merchant credits never expire. You can only set one expiry date for the bundle.

Q25. What happens if a bundle of Merchant Credits expires?

Merchant Credits themselves never expire. If a bundle expires, the individual Merchant Credits within the bundle will automatically return to the user's account and remain available for use.

Q26. Can I gift, donate, or transfer bundled Merchant Credits instead of selling them?

Yes, bundled Merchant Credits can be gifted, donated, or transferred as a package. However, individual credits within the bundle cannot be separated for gifting, donation, or transfer once the bundle is created.

Q27. Can I trade credits with users outside my country?

No, trading is available only in USA only.

Q28. How are disputes between buyers and sellers resolved?

OnestPay has a dedicated support team to address disputes. You can file a complaint through the platform with transaction details for resolution

Q29. What payment methods can I use for trading?

Trades are facilitated through your OnestPay wallet balance, which can be funded using linked payment methods.

Q30. What are the tax implications of trading credits?

Tax regulations vary by jurisdiction. Consult a tax advisor to understand the implications of buying and selling credits on OnestPay.

Q31. Can I gift or transfer credits I’ve purchased from the marketplace?

Yes, credits purchased from the marketplace can be gifted or transferred to other users, provided they meet the platform’s policies.

Q32. What is Margin Financing on OnestPay?

Margin Financing allows users to leverage their purchasing power by borrowing funds to buy Merchant Credits, amplifying potential returns.

Q33. What qualifications are required to become eligible for Margin Financing?

To qualify for Margin Financing, users must meet OnestPay’s eligibility criteria, which include a verified account, a minimum credit score, and sufficient collateral.

Q34. Who provides margin financing on OnestPay?

Margin financing is provided by OnestPay’s partnered financial institutions or platform-approved lenders. These providers enable users to leverage their purchasing power by offering financing options

Q35. How do margin financing providers determine the margin amount and interest rates?

Providers evaluate several factors to determine the margin amount and interest rates, including:

  • 1. The user's creditworthiness and transaction history.
  • 2. The type and value of the Merchant Credits being financed.
  • 3. Market conditions and demand for Merchant Credits.
  • 4. The platform's predefined margin requirements.

Q36. Is there a standard rate for margin financing, or does it vary?

Interest rates for margin financing can vary depending on the provider, market conditions, and the user’s risk profile. The platform displays the applicable rates before finalizing the financing agreement.

Q37. What is the rate on Margin Financing?

The interest rate on Margin Financing varies based on market conditions and the amount borrowed. Rates are displayed during the financing application process.

Q38. What are the margin requirements?

Margin requirements dictate the percentage of the purchase price a user must fund with their own money (e.g., 50% margin). The platform enforces these requirements to minimize risk.

Q39. How does the settlement process work for Margin Financing?

After completing a trade, the borrowed funds are automatically deducted from the user’s balance, and the purchased credits are added to the wallet. Repayments can be made through the wallet or additional deposits.

Q40. What are the benefits of using Margin Financing?

Margin Financing increases purchasing power, enables higher investments, and amplifies potential profits when trading credits.

Q41. What are the risks of Margin Financing?

Leveraging increases both potential returns and losses. Users must consider the cost of interest on borrowed funds and ensure they have sufficient collateral to cover their position.

Q42. What happens if the value of credits decreases after margin financing?

Users may face a margin call, requiring them to deposit additional funds to maintain their position. Failure to do so could result in the liquidation of their credits.

Q43. Is Margin Financing available for all Merchant Credits?

Margin Financing availability depends on the specific terms of the trading platform and the credits being purchased. Check the trading details for eligibility.

Q44. How do I repay the borrowed amount in Margin Financing?

Repayments can be made by selling your merchant credits in your wallet balance or additional deposits into your OnestPay account.